Limit Technician to set request to a specific status?
Hi All:
isn't possible to limit the technician to set the request to "Close" only? (not to resolve).
I would like limit the technician not to close the request but set the request to "resolved" once the resolution provided.
the request should only closed by user or the system.
thanks.
ChuSoon
isn't possible to limit the technician to set the request to "Close" only? (not to resolve).
I would like limit the technician not to close the request but set the request to "resolved" once the resolution provided.
the request should only closed by user or the system.
thanks.
ChuSoon