Have noticed after a recent outage that servicedesk isn't fetching the mail. All looks ok, but when I stop fetching and 're-type' in the username and password I receive the message - FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.

The username and pw are correct.  I've even reset the pw to make sure.

After the above message I can still click on Fetch Mail and all looks fine but it never gets the mail.

Pease Help.

Regards

David