Mail Fetching from Exchange 2013

Mail Fetching from Exchange 2013

Hello,

We are having periodic issues with ServiceDesk stopping its mail fetching. This happens almost every day around the same time period. We've checked our servers during this time and other clients have not lost connectivity. Here is a snippet from the log:

[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ExportImportTask]|[INFO]|[20]|: Executing Export and Import task in thread : WorkerThread-Asset -0|
[00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[20]|: Completed WorkFlow successfully |
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.UpdateRemoteData]|[INFO]|[30]|: Executing UpdateRemoteData in thread : WorkerThread-Asset -9|
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.UpdateRemoteData]|[INFO]|[30]|: Processing Imported data to central server started.|
[00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[30]|: Completed WorkFlow successfully |
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ScanWorkstationListener]|[INFO]|[30]|: Notify listener called.|
[00:06:00:584]|[03-10-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[20]|: Connection obtained for crawling the database <AppIndexingInfo CRID="147" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[00:06:49:625]|[03-10-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[18]|: To suspend the inbuild transaction in Flags.Flag.DELETED exception block....|
[00:06:49:625]|[03-10-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[18]|: MT: Exception in setting the flag as DELETED. SO RETURNING...|javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
at com.sun.mail.imap.IMAPMessage.setFlags(IMAPMessage.java:845)
at javax.mail.Message.setFlag(Message.java:565)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:406)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:99)
at sun.reflect.GeneratedConstructorAccessor107.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)


We have 2 exchange 2013 servers behind a load balancer.


Please help!

Trent
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