[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ExportImportTask]|[INFO]|[20]|: Executing Export and Import task in thread : WorkerThread-Asset -0|
[00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[20]|: Completed WorkFlow successfully |
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.UpdateRemoteData]|[INFO]|[30]|: Executing UpdateRemoteData in thread : WorkerThread-Asset -9|
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.UpdateRemoteData]|[INFO]|[30]|: Processing Imported data to central server started.|
[00:06:00:584]|[03-10-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[30]|: Completed WorkFlow successfully |
[00:06:00:584]|[03-10-2015]|[com.adventnet.servicedesk.asset.task.ScanWorkstationListener]|[INFO]|[30]|: Notify listener called.|
[00:06:00:584]|[03-10-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[20]|: Connection obtained for crawling the database <AppIndexingInfo CRID="147" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[00:06:49:625]|[03-10-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[18]|: To suspend the inbuild transaction in Flags.Flag.DELETED exception block....|
[00:06:49:625]|[03-10-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[18]|: MT: Exception in setting the flag as DELETED. SO RETURNING...|javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
at com.sun.mail.imap.IMAPMessage.setFlags(IMAPMessage.java:845)
at javax.mail.Message.setFlag(Message.java:565)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:406)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:99)
at sun.reflect.GeneratedConstructorAccessor107.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)
We have 2 exchange 2013 servers behind a load balancer.