Make remote connection from anywhere - Service Pack 7512

Make remote connection from anywhere - Service Pack 7512

ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location.

ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings is provided free with the package. If you want additional concurrent sessions you can purchase it from our store.
http://www.manageengine.com/products/service-desk-msp/store.html

The Issues addressed in 7512 are,

MSPSDP-1075  - While creating a New Request Group,Technicians are not populated

MSPSDP-FEATURES33: Email Made mandatory in Add Account Page.

MSPSDP-FEATURES32: Add New Domain pop-up link from ADImport.

MSPSDP-1076 :Account login url is case sensitive

MSPSDP-1068:Technician can now be added for a site with refer settings.

MSPSDP-1069:Unix Timestamp appears for time/date additional fields in request history


Hotfix can be downloaded from the below link.

http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

Follow the below instructions to apply the hotfix 


Thanks & regards

Arvind

P.S: Remote control inside the network is still available for no cost in the product, with unlimited number of sessions & meetings.





























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