Manage Engine agent on windows servers

Manage Engine agent on windows servers

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in Desktop Central » General • 1 year ago

Has anyone had any issues with manage engine's agent running and installing patches on windows servers (exchange, domain controller, etc)? We currently use Manage Engine agent for patching our desktops but are a little hesitant to install it on servers. Not sure if it is better to install patches on servers by hand or let the agent do it. Also when pushing out a new agent on upgrades I would hate for the agent install to cause the server to crash. Any thoughts or experiences would be helpful.

Thank you

Replies(11)

Romanus Moderator

Re: Manage Engine agent on windows servers

1 year ago

Hi Guest

Appreciate your post.

You can have the agent installed on your mail servers and domain controllers. Desktop Central Agent on its own is not going to install or configure any software or patch or security policy on your server. However, if you scan and deploy patches or software it would do it on your servers. The product has a very flexible target definition meaning you can exclude the Domain Controllers from configurations.

Note : The exchange patching is not currently supported in Desktop Central which you need to do it manually.

So i would recommend you to give a try by installing the agent and control patch/software deployment using configuration target definition.

Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Windows Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
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eichelber..

Re: Manage Engine agent on windows servers

1 year ago

I use it on 3 Hyper-V and 6 ESXi servers at various clients and have never had any issues. It works just like another workstation. The only thing that you need to be careful of is to make sure that the configuration does not have a reboot.

Regards,

Charles

Romanus Moderator

Re: Manage Engine agent on windows servers

1 year ago

Guest

Re: Manage Engine agent on windows servers

1 year ago

i deployed it on my servers as well but i have had issues with agent updates on the servers which is being investigated by the support team

the issue i had when hte agents updated on the servers (all windows 2008 r2) the update process tried to restart several services during hte upgrade process

some of these services were

exchange information store (so exchange went down)

ms DFS (so file server went down)

and some others

so i only update the desktop central agents during server maintenance window and disable the desktop central agent on servers when i do any kind of configuration or updates on the desktop central server and only start the agent on the servers during server maintenance to avoid any issues

i have had no issues on my desktop and lapotps (all windows 7 32 and 64bit)

regards

Romanus Moderator

Re: Manage Engine agent on windows servers

1 year ago

Hi Guest

Appreciate your post.

Can you please send me the Desktop Central Server side logs and the MS Windows Events to analyze and assist you better? The logs can be uploaded using the instructions given in the below URL

http://logs.desktopcentral.com

Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Windows Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | About ManageEngine

-- Try our ManageEngine Certification Program --

Guest

Re: Manage Engine agent on windows servers

1 year ago

there is already a case open with your support team with regards to this, Dinesh is dealing with it

regards

Romanus Moderator

Re: Manage Engine agent on windows servers

1 year ago

Hi Guest

Thanks for the update.

Let me check with the support team to update you.

Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Windows Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | About ManageEngine

-- Try our ManageEngine Certification Program --

Guest

Re: Manage Engine agent on windows servers

1 year ago

Romanus,

When resolved can you please respond to this thread with what the issue was? What the guest explained happened to them is exactly what I am worried about on the deployment of the agent on servers.

Romanus Moderator

Re: Manage Engine agent on windows servers

1 year ago

Hi Guest

Sure. Once the root cause of the issue is identified i can make a post.

Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Windows Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | About ManageEngine

-- Try our ManageEngine Certification Program --

Guest

Re: Manage Engine agent on windows servers

10 months ago

Have you identified the root cause to this?

Romanus Moderator

Re: Manage Engine agent on windows servers

10 months ago

Hi Guest

Thanks for the follow up.

After analyzing , the development team has found the issue happened due to Restart Manager introduced in Windows Installer. Microsoft Windows vista and windows 2008 has this Restart Manager available to reduce system restarts. Now this has been handled by disabling this Restart Manager. Check the below link for more details.

http://msdn.microsoft.com/en-us/library/windows/desktop/aa373524(v=vs.85).aspx

Regards,
-----
R. Romanus Prabhu
Technical Account Manager
Windows Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | About ManageEngine

-- Try our ManageEngine Certification Program --

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