Hi could you please assist me with the following:-

1.       I have assets in the system assigned to users but the asset name is not being displayed in the request details.

2.       I would like to add our out of office reply to the notification filer

                                                               i.      The email’s subject will say something like this: Automatic reply: Your request has been logged with Ticket Number

                                                             ii.      The email’s body will contain something like this: Please note that I'm currently out of the office with little , or no access to the e-mail.

                                                           iii.      Could someone please help me create a rule that will stop these emails for coming into the service desk

3.       I The below is a snippet of a ticket created from an alert email and the business rule I have created. I would like to assign the ticket to a technician by using the Group Name as a criteria. Can you please assist me??