Hi ManageEngine MSP Support Team,

Question 1:

I am using ManageEngine Plus MSP, may I know the followings:

• Differences between  "MSP Requester" under "MSP Details"  and "Requesters" under "Account Details" ?
• Differences between "MSP Service Level Agreement" under "MSP Details" and "Service Level Agreement" under "Account Details" ?

Question 2:

My company is having 2 properties with different 2 domains. Both properties also consist of Technician which shared across the 2 properties. May I know whether can I just maintain these 2 properties under "MSP Details"? If yes, do I still require to maintain the "Account" under "Account Details"? Else, please advise the best way to configure these 2 properties in ManageEngine MSP system.

Please advise.

Thanks & regards,

Lau