Hi
We have random customers that sends mail to supportcenter+. Some time we got 3-4 accounts on the same customer. It seems to be no easy way to merge the accounts into one, and fill out the missing fields. The sc+ says that it is alredy another account with that name or domain.
Its a lot of work to merge accounts in SC+ manually.
I nice feature would be to:
- Search for duplicates
- Select the accounts that should be merged
- Select submit, and correct all fields
- Select Save
This would give the support-reps to fix the customer info and duplicates in an easy manner.