More Options to Extract on Reports

More Options to Extract on Reports

Hi Firends,


In my company, I have to extract any reports from our MSP to our board of directors.

I have some difficulties to extract some reports because don't have some options that I can generate. Then, I always have to export reports and make changes manually.

Plese, if already exists this options, help-me to find them. If no exists, please, consider create the following reports:


- Techinician Timeline like in SDP 9
- Elapsed time for each status inside an incident
- Date/time for the violated first response
- If the first response violated SLA or not
- Date/time for the violated SLA
- if the SLA violated SLA or not
- Total time for the each incident open or closed (Shows elapsed time even with incident opened or in progress), this option don't work correctly today.

Certainly that will be great help not only me, but all people that needs to create reports every week or month.

Very thanks for any help.

Regards

Rogerio Paliosa Correa

SDP-MSP/OpManager/Monitoring Analyst

Av. Dr. Chucri Zaidan, 1550 - 29º andar

CEP:04583-010 -  Vila Cordeiro  - São Paulo

 55 11 2222-1145

  rpcorrea@interaxa.com  

 


              New to ADManager Plus?

                New to ADSelfService Plus?