We have Technician accounts that can manage all accounts and are in/associated with all Support Groups, Accounts and Sites.   From these technician accounts we can raise new incidents/requests and assign them to any Account, any Support group, and specify any Requestor.

However, when a Request comes in by Email and has a requestor already assigned, we are unable to re-assigning to another account/support group, and do not see requestors for other accounts.   We try blanking out the requestor field so we can save Request and maybe then be able to assign to another Account, but cannot save with blank requestor.

Is this a bug or feature?

Kind regards

Jon Ward