Multiple Approval Issue

Multiple Approval Issue

Hi.

I have an interesting issue with ServiceDesk.  I have an approver who has denied an approval for a particular request but has now changed his view and would like me to resubmit the approval so that he can approve it.

When I try to do this, the system allows me to fill in the approval submission form but, when I hit Send, the approval is not logged.  If I send the approval to myself, it is logged fine - I can even delete it - but not to the approver who denied the original request.

What is the recommended way out of this, to enable my approver to retain his original "nay" and add a "yea"?

Thanks
Lawrence


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