The idea is to use a single installation to support different, unrelated teams who do not need or want to see each others requests. Calls will mostly be logged by email with each team receiving email to a different address.

I've got as far as the idea that SDP can pull emails in from the different mailboxes but I'm uncertain how to proceed further.There's all sorts of possibilities with support groups, user groups, business rules, sites etc. Does anyone have suggestions about a possible model for making this work or examples of things that have worked for them ?

Thanks

David