I use Service Desk Plus MSP, and i noted that NBD option is missing on the SDP-MSP.

As NBD (Next Business Day) SLA is not very common in internal IT is very common on vendor contracts. 

Today every ticket that arrives on SDP-MSP Service Desk have to edit the SLA to match the end of the next business day, this means that all agents have access to change the SLA making this workaround one dangerous option.

NBD states for “ Next Business Day .”

This means that if a Request is opened one day at any hour will have to be fixed next business day until the closure hour of the working day.

If a company have a Business Hours 9 H to 17H then the case as follow:

Incident A is opened at 9H30 so by NBD fix SLA have to be fix next day until 17H (closure of business)

Incident B is opened at 16H00 so by NBD fix SLA have to be fix next day until 17H (closure of business)

If you need to use NBD SLA please VOTE!

To have this configured on the tool i need your vote.

Thanks in Advance.