NetFlow Analyzer build 7002

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NetFlow Analyzer build 7002

Guest

on 28-Jan-2010 12:25 PM.

I just upgraded my install and now, none of my IP groups show any data. All of them are showing data leading up the upgrade but a blank after that.

Also, probably related, I cannot add new IP groups or modify existing ones (with the exception of deleting). If I attempt to add new or modify old, when I hit 'save' it takes me to a blank screen.

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vpraveenkumar

on 28-Jan-2010 08:38 PM

Hi,

Apologize for the inconvenience. If you are using NetFlow Analyzer Enterprise Edition and facing this issue after upgrade, kindly follow the below given steps and send us the logs and contact details to netflowanalyzer-eesupport@manageengine.com. We will analyze the logs and get back to you.

Steps to generate log :-

1. stop the NetFlow Analyzer Central server service.

2. Navigate to the NetFlow Central installation directory <NetFlowCentral_Home>\troubleshooting

3. Execute the "LogZipUtil.bat/.sh in case of linux" which will create a Zip file under <NetFlowCentral_Home>\support

4. Send us the zip file, if the file is above 2 MB, please upload the log file on the following link.

http://bonitas.zohocorp.com/upload/ [select Netflow Analyzer Enterprise Edition in the 'send to' address box and also enter your email address in the 'Your Email Address' box ]

Thanks
Praveen
NetFlow Analyzer Technical Team
+1 925 965 9435

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NetFlow Analyzer build 7002

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