Please provide following these best practice for Version 11300:

-           Script to export All devices, All servers into Excel, MS Access ( Powershell or any script)

-           How to setup the SMS service into VM servers.

-           How to customize the Template Alert for: Production environment, Dev environment, Stage environment.

-           Which URL can view report online without access the OpManager Console.

-           Provide direct phone access to OpManager Support.