Hello

Our problem is in Service Desk MSP 8.3 Build 8305,

Service Catalog/"Service Name"/"Service Request Name"/Work Flow/Service Workflow Settings/Approval Details

We want to create two stage approval workflow.:

Stage One: Departament Head ($DEPT_HEAD$) of the requester

Stage Two: Some other user who is supposed to approve request and has "Departament Head" role as well (but totally different than requester's departament) We want to pick this user from the service approvers list, simply choosing his name. (For instance, this user/approver has a "bussines service owner" role in our organization)

but...

When some user has $DEPT_HEAD$ role (Departament Head role) - we can't see his name in service approvers list any more. Why?

By the way, in this case for users with Departament Head role, Service Request Approver" (in Organization Details-Requester) is set to "No"  automatically by the System and  I don't know why :/

Is it possible to have  all these $DEPT_HEAD$ users, listing by names on the service approvers list as well to choose them in different stages of workflow ???

This is very important for us.

Thanks in advance

Mike