I'm new to ManageEngine and am managing a group of about 10. I'd like to know if it's possible to do the following workflow with ManageEngine; it isn't clear how you could program it to behave in this way.
1. New ticket generated - notify ALL techs on ALL teams
2. Ticket assigned by Helpdesk to a TEAM; notify team, and myself, and originator
3. Ticket assigned to technician; notify tech and myself and originator
4. Email updates or work logs, perhaps even notes; notify tech and myself and originator
5. Ticket closed / resolved - notify tech and myself and originator
Is this possible with ManageEngine? If so where might I start (direction to the location in the documentation will probably get me going in the right direction).