Notification rules / case workflow

Notification rules / case workflow

I'm new to ManageEngine and am managing a group of about 10.    I'd like to know if it's possible to do the following workflow with ManageEngine; it isn't clear how you could program it to behave in this way.

1.   New ticket generated - notify ALL techs on ALL teams
2.   Ticket assigned by Helpdesk to a TEAM; notify team, and myself, and originator
3.   Ticket assigned to technician; notify tech and myself and originator
4.   Email updates or work logs, perhaps even notes; notify tech and myself and originator
5.   Ticket closed / resolved - notify tech and myself and originator

Is this possible with ManageEngine?  If so where might I start (direction to the location in the documentation will probably get me going in the right direction).


              New to ADManager Plus?

                New to ADSelfService Plus?