Notification Rules - Technician Notifications by Account Doesn't Work
I am attempting to setup a technician notification for one of our accounts in ServiceDesk Plus MSP (9.0 Build 9003). When I access the Notification Rules page I change the account to the one I am creating the notification for. I then select "Alert the following technician(s) by e-mail when a new request is created". I then specify the technicians and customize the template. When I save the changes the notification is applied to all accounts, not the one I specified when I first access the page. Can someone explain what I'm doing wrong if anything?