Hi, why does not notification rules > “Send notification to technician(s) when request in this group is updated” include the following type of updates:

• ·         Adding note
• ·         Adding worklog
• ·         Adding task
• ·         Outgoing mail
• ·         Updating worklog
• ·         Updating task
• ·         Status resolved

The only notifications that are sent out to the technicians in the group selected, are changes being made within the request detail fields. (Example: Impact, urgency, status: New, in progress; change of technician).

Why isn’t additional notifications mentioned above added when requests are updated? Is it possible to implement this or help us add/ edit this functionality as soon as possible regaring what type of updates are included in the "notifications to technicians when request is updated"?

Licensed version of Servicedesk plus MSP Enterprise, Version 8.2 Build 8209.