Notify Mulitple users of any change to a ticket

Notify Mulitple users of any change to a ticket

Occasionally, we need to have multiple users get notifications of any updates on a particular ticket.  Since we can't assign a ticket to multiple technicians, how can we achieve this?

Use case.

A ticket comes in and a technician works on it.  Another technician takes over and continues to work on the request.  The ticket is escalated and the support lead and support manager are interested in all activity on this ticket.  How can all these people get notifications on this one ticket?  I do not want them to get notifications on every ticket just this particular ticket.
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