Notify Support Group (Not Just Technician) on Requester Reply

Notify Support Group (Not Just Technician) on Requester Reply

We would like to have the option within a support group notifications to have a notification email be sent to the Support Group when a requester replies to a ticket that has been assigned to that group. We would like this option to be within the Support Group notifications below:

Send notification to group technician(s) when a new request is added to this group
Send notification to technician(s) when a request in this group is left unpicked.
Send notification to group technician(s) when a request in this group is updated. 

Adding the option to send to the entire support group when a reply from the requester is made would fit best in this area for other customers as well since not all support groups wish to have this feature. However we have a group that would like all members of that group to be aware of any tickets and replies from a requester they may have.

The following is a request from another customer for the same feature:



Best Regards,
Evan
MSSQL : SD+ 9011













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