Office 2016 Deployment Issues

Office 2016 Deployment Issues

Hi All,

Looking for some thoughts / assistance on deploying Office 2016 from Desktop Central - having mixed results with some clients, most installs appear to work however presently a third appear not to reporting errors such as the following:



The Desktop central log also reports the following:
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] ########################################## INSTALLATION ################################################### 
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallGivenPackage : Going to perform the Installation action for the given Package.
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallEXEFile : Working Directory path     -> \\serverhostname\DCSWRepository\Office 2016. 
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallEXEFile : Root path           -> (null). 
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallEXEFile : Cmd Line Params     -> \\serverhostname\DCSWRepository\Office 2016\setup.exe /configure configuration.xml. 
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallEXEFile : TimeOut Value       -> 7200 seconds 
[ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallEXEFile : Set the Current Directory called with ->  \\serverhostname\DCSWRepository\Office 2016. 
[ 2017-01-12 14:12:27:324 ] [ 13304 ] [INFO] Message : The operation completed successfully.  
[ 2017-01-12 14:12:27:324 ] [ 13304 ] [INFO] InstallEXEFile : Executable File for create process -> \\serverhostname\DCSWRepository\Office 2016\setup.exe /configure configuration.xml. 
[ 2017-01-12 14:12:30:612 ] [ 13304 ] [INFO] InstallEXEFile : Process successfully created for application \\serverhostname\DCSWRepository\Office 2016\setup.exe /configure configuration.xml 
[ 2017-01-12 14:12:48:528 ] [ 13304 ] [INFO] InstallEXEFile : Exit code of the process : 17002 
[ 2017-01-12 14:12:48:528 ] [ 13304 ] [INFO] deleteValue:  Key found ...!: 0
[ 2017-01-12 14:12:48:529 ] [ 13304 ] [INFO] deleteValue:  Delete value DCCreateProcessStatus success! 
[ 2017-01-12 14:12:48:529 ] [ 13304 ] [ERROR] Error Code : 17002 , Error Message : Unknown Error. Code : 17002 
[ 2017-01-12 14:12:48:532 ] [ 13304 ] [INFO] InstallGivenPackage : Configured ExitCode and return code from process are : 0 and 17002
[ 2017-01-12 14:12:48:532 ] [ 13304 ] [ERROR] InstallGivenPackage : Error while performing Installation function.
[ 2017-01-12 14:12:48:532 ] [ 13304 ] [INFO] ************************************************************************************************************* 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [INFO] Connection Closed Sucessfully..
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [ERROR] Error Code : 17002 , Error Message : Unknown Error. Code : 17002 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [ERROR] Error Code : 17002 , Error Message : Unknown Error. Code : 17002 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [ERROR] InstallUninstallPackage : Failed to install the package Office 2016 Test 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [INFO] @@@@@@@@@@@ End of InstallUninstallPackage Method @@@@@@@@@@@
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [INFO] loading status for configDataID into memory : 12005 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [INFO] GetRetryStatusData : ExecutedRetryCount Can't read 
[ 2017-01-12 14:12:48:553 ] [ 13304 ] [INFO] GetRetryStatusData : TotalFailureRetryCount Can't read 
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] Message : The operation completed successfully.  
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] *********** Software installation ends for (1)th Software Package .
 [ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\9305 
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] deleteValue:  Key found ...!: 0
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] deleteValue:  Delete value ConfigDataID success! 
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] Message : The operation completed successfully.  
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] ProcessInstallSoftwareConfig : FailedConfigIDs Write Sucessfully 
[ 2017-01-12 14:12:48:554 ] [ 13304 ] [INFO] @@@@@@@@ End Of ProcessInstallSoftwareConfig Method @@@@@@@@ 
Log close time: 2017-01-12 14:12:48:554

And have also had some errors in the client event log as such.

Faulting application name: setup.exe_Microsoft Office 2016, version: 16.0.7614.3602, time stamp: 0x582ab0fb

Faulting module name: setup.exe, version: 16.0.7614.3602, time stamp: 0x582ab0fb

Exception code: 0xc0000409

Fault offset: 0x001afcf8

Faulting process id: 0x2c40

Faulting application start time: 0x01d26aeefa027a12

Faulting application path: \\server-hostname\DCSWRepository\Office 2016\setup.exe

Faulting module path: \\server-hostname\DCSWRepository\Office 2016\setup.exe

Report Id: 368e63f4-6a37-4f41-acbd-2c16d327a561

Faulting package full name:

Faulting package-relative application ID:


This is my configuration package that is being deployed, interested if anyone else has had any successes or is able to deploy using an alternate method.



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