Only allow NEW email tickets from certain email addresses

Only allow NEW email tickets from certain email addresses

Hi, 

Quite simply... Apart from our monitoring systems, we wan't to ensure that users raise tickets via the Web Portal only, and not via Email. 

Except for our monitoring systems which send email alerts to the SD - we want those to still raise tickets via email.  

So I'd like to see SD+ have a whitelist for email ticket creation. Thus allowing the alerts still to raise tickets, but forcing users to raise tickets using the WebUI and templates we have. 

I'd still like to make sure users can reply to tickets via email though. 

Thanks,

John

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      • John
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