OpManager not accessible after data restore

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OpManager not accessible after data restore

jalal_almutawa

on 20-Jan-2010 12:45 AM.

Hello,

We have an OpManager upgraded from 7.x to 8.x and therefore MySQL upgraded from 4.x to 5.x, running on a Windows 2008 64bit server.

The problem is that when we saw the new 8.5 installer with 64bit support, we thought it might solve some of the small issues we were facing. So we used the data backup, uninstalled OpManager and installed the new 8.5

It worked fine out of the box. However, when we restore our data and start the service again, nothing happens. There is nothing listening on port 80, and we cannot access the OpManager.

We have tried the 32bit version on a Windows 2008 and a Windows 2003 and all give the same result (although we get a taskbar icon and some flash screen with bar progress that stops at "Configuration completed". I did a "RepairDB.bat" but the DB was fine.

Also, with the previous version, there was a ManageEngine Apache service along with the ManageEngine OpManager service, we get only the opmanager service when we installed the new version.

I hope all in not lost, appreciate any help.

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gabrielme

(Moderator)

on 20-Jan-2010 09:26 AM

Hi Jalal,

Sorry for the inconvenience.

We removed apache in build 8050 so there wont be any apache service running when you start OpManager. May be you can try starting Opmanager from the CMD prompt(startopmanagerserver.bat which is under /opmanager/bin) and check what the exact error message is. Upload the screenshot of the problem so we can assist you better. You can also raise a request in our support with a reference to this. My team will contact you fix the problem.

Gabriel
Team OpManager
Network Monitoring Software