I'm trying to manage an automatic update of two field in opening/modifying Requests.

1. A request in son assigned. A Technician takes it on charge: I need that "Group" field was populated with the group which Technician belongs. Example: Tech1 belong to Network group: when Tech1 takes in charge a Request, "Group" field is populated with "Network" value

2. I added a custom field to Requester and a custom field Request. When a Requester open a new request, I need that custom field in request was populated with value in Requester custom field. Example: Req1 has a custom attribute populated with value "TestValue". When he open a new request the custom field on request should be populated with "TestValue"

Is it possible?

Best regards,

Sutot