Provide a means to add a global field to ALL ticket types

Provide a means to add a global field to ALL ticket types

Create a way for customers to add a GLOBAL custom field that is applied across all tickets regardless of type (both Incidents and SRs). Something similar to the global DueDate field. Another example is the Priority field.

Currently, custom fields are specific to ticket type (ie Incident vs Service Request). This works for some situations, but does not work well in situations where tickets need the SAME field, no matter that their type is.

Examples:

- Creating a ticket RANK field requires TWO custom fields to be created, one for Incidents, one for Service Requests. This is an issue because when the Technician wishes to rank the order of there tickets, as they need to split the ranking between two different fields.

- This is also a pain for establishing a Customer Affected field, in which we'd like the ability to track what customers were affected or impacted for any given ticket.  As things are now, we have to created two separate custom fields (again, one for Incidents, one for Service Requests) and then it becomes a pain to report and review the info later. 

I see this as a glaring limitation, on that makes this platform far less "flexible" and more difficult to use.

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