questions about business rules
By creating a business rule with default parameters
works perfectly, but when I made it for a sitestops working and no matter if I put the same
configuration
example
Business Rule details:
Rule Name mail
Site *
Business Rules
When a new request arrives:
Define rule
Match the criteria below
Subject contains "b" Match ANY of the following (OR)
Actions set
Assign Technician to "root"
This works perfect, when I create a similar rule but within the scope of a site, I stop working,
and not assigned to such technical
Business Rule details:
Rule Name: mail
Site: site1
Business Rules
When a new request arrives:
Define rule
Match the criteria below
Subject contains "c" Match ANY of the following (OR)
Actions set
Assign to Technician "root1"
This last rule does not work, it does not assign anything to root1 because this happens?
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