Reminder Email Notification
When a support rep adds a "reminder" (through actions>add reminder) to a ticket, the only way I see they track the reminders is through the bell on their main requests page. However, this bell doesn't change color or do any type of alert when a reminder date has arrived. Is there some setting inside of SupportCenter Plus to make a more dynamic reminder?
As an alternative, maybe a simple email could let them know a reminder date has arrived.
The problem is if they set reminders infrequently, the bell itself is always there. It never changes in appearance. So when a reminder comes up, they're easy to miss.
As a third alternative, is there another/better way to track tickets they need to check on prior to a due date or SLA? (For example, they want to call someone back on a certain day. Or they want to check the status of something else on a certain day.)