Reply Templates

Reply Templates

Hi There,

In every reply template I create, SDP inserts multiple line spaces when I send it no matter how I format it. Can you please advise why this happens and when it will be fixed? Ive included an example below.

Your Version

8.2.0 Build 8210

Saved Template

Dear John,

This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

Regards,

Support

When I select the template, this is what appears in the reply window:

Dear John,


This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.


This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.


This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.


Regards,

Support

When I send the template (even after removing additional line breaks manually) this is how it appears to staff and in my SDP conversation history:

Dear John,

 


 

This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

 

 



This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

 

 


 

This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test.

 

 


 

Regards,

 

 

 

 

Support

 

Coincidentally, the same issue occurred when I posted this query into this forum window.

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