Hi All:

Would there be any posibility to allow Reply Templates to accept embeded pictures in the same way as it is done in when replying to requests or creating solutions?

Although I can embed pictures in Reply Templates, but when such a Reply Template is sent to a requestor, their clients see only image placeholders.

I investigated the issue and found that picutres pasted into content of Reply Templates are represented in HTML code (as img src="data:image/png;base64,iVBORw)

whereas picutures inserted into Replies to Requests or Solutions are represented as img src=”inlineimages/WorkOrder

The problem is that hardly ever email client allows for emails with pictures represented as "data:image/png;base64"

To add:

Content edtor used in Reply to Ticket does contain a button for inserting images

whereas the editor of Reply Templates does not have that feature

Can you please comment on that?