Report based on worklog

Report based on worklog

I need to track my technicians time by the day.  When they have a ticket open for a week for example, they may put 1 hour in the worklog each day before closing the ticket.

I want a report that will track the time spent each day and on what tickets.

The timespent reports, even modified are very misleading. What seems to happen is when I pull a report, it will show the created date of the ticket and the time spent on the ticket, but in the above example, it will show 5 hours on the ticket open date, not 1 hour on each day for 5 days. 

So when looking at report of the techs time, it will show 13 or 14 hours worked on one day, because several tickets were opened that day.  It's erroneous. 

Also, when filling out the work log, I think it should auto date stamp the entry, the tech should not have to manually change the date from the open date to the current date.


Any suggestions on how to do this?
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