After apply the new bundle patch "ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_43_0". we are unable to run the report. When we click on report it shows bellow error. 

After apply the patch we have seen that one file(jasperreports-2.0.5-javaflow.jar) added on location (E:\ManageEngine\ServiceDesk\server\default\lib). 

We have stop the service & remove this file. After that start the service , now report is working. 

But again we have kept the file on that location and restart the service. now report is not working.

Could you please look into this

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
	com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
	com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

root cause

java.lang.NoSuchMethodError: net.sf.jasperreports.engine.design.JRDesignTextField.setHorizontalAlignment(Lnet/sf/jasperreports/engine/type/HorizontalAlignEnum;)V
	com.adventnet.servicedesk.reports.utils.SetupReportPage.addOrganization(SetupReportPage.java:3129)
	com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:8257)
	com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:7919)
	com.adventnet.servicedesk.reports.action.ReportRequestHandler.runSQLQueryReport(ReportRequestHandler.java:1668)
	com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:2002)
	com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:179)
	com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61)
	org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
	com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
	com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

note The full stack trace of the root cause is available in the - logs.

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