we are having an issue gathering KPI's when utilizing the request catalog.  

If I want to track Response Date after a technician has replied in application to the requester it does not trigger an update to the "Responded Date" instead all of my Responded Date's are "Not Assigned" when I run reports.

I also tried to add a note and consider as first response - however the option does not exist for Request Catalog.

Any help would be much appreciated.