Hoping someone can answer this for me.
I've got a couple of requesters who cannot see requests/incidents created in their name. All other requesters have no problem.
Clicking on the email link they receive when a request has been created and they are told 'Request does not fall under your permitted scope'
I've re-created their SD accounts but that hasn't worked.
They are not technicians
Running version 8.2.0 Build 8212
Any ideas?
Thanks