Hi,

We have successfully configured SD+ to pull emails from a mailbox.  From here, we want to use templates to add to the description to steer our analysts into collecting the appropriate information.

When we change the template we are given the message box : Do you want to overwrite the existing request field values with the template values?

From here we select - yes for all field values.  All the fields update as expected, but the description remains unchanged.  Perfect world, I would like the description as per the fetched email at the bottom of the description with the template of our description which is relevant to that specific template at the top of the description.

Is this possible?