Requester accounts
We currently have active directory authentication enabled in our environment. This is functioning normally and allowing our requesters to sign in to ManageEngine with their network credentials. However, some users have entered their username as their e-mail address and that also allows them to access the system. The problem with this is we are now seeing duplicates in the requester list. For example:
username: jdoe
domain: MDRT
e-mail address: jdoe@mdrt.org
The requester list shows two separate entries like so:
Name Login Name E-mail Department Name Job Title
John Doe jdoe jdoe@mdrt.org IT Manager
jdoe@mdrt.org
Subsequently, the user now has two different portal logins (and would only see their requests in the one they logged in with at the time). Is there a way we can force the user to only user their true login name (and not their e-mail address).
username: jdoe
domain: MDRT
e-mail address: jdoe@mdrt.org
The requester list shows two separate entries like so:
Name Login Name E-mail Department Name Job Title
John Doe jdoe jdoe@mdrt.org IT Manager
jdoe@mdrt.org
Subsequently, the user now has two different portal logins (and would only see their requests in the one they logged in with at the time). Is there a way we can force the user to only user their true login name (and not their e-mail address).