requester is a company instead of a person
Currently is a request email coming in SDP on Demand is creating a new requester. This actually not fit to our organization setup.
We setup requester as a company and not as a person.Several person can open a request which belongs to the same company.
Here are my questions:
1. I need an easy way to allocate incoming email request to a company.
2. As a requester is a company I need the possibility to assign more persons / email addresses to the requester.
Is there any solution or workaround?
Thank you in advance