Our process when reassigning a ticket is to currently:

1. Assign a new technician
2. Go back into ticket
3. Select 'Add note'
4. Type the note out
5. Tick 'send note to technician'
6. Save the note

The problem with this method is that it's constantly being forgotten or overlooked and the process takes more time than it needs to.

I would like to see an option to enforce a notes window to show on technician reassignment which can be set to automatically notify the tech of the reason.

Not sure how this would affect automatic reassignments , possibly just exclude them or put a generic reason.