Reset Email password dont arrived to some requesters

Reset Email password dont arrived to some requesters

Hello,

I use the trial version 8. In some cases, the reset email and the email of creation of password of service desk plus msp don't arrive to inbox(I see the junk too) mail.
I tried with emails @live, @empresa.com, etc. Emails with my @mybusiness.com arrived, but of my clients, @gmail, @yahoo, @hotmail dont arrived. Whats is the problem?

In the register, show me error for reset:
User:administrator trying to reset password lo... Admin - - Error 27/06/2014
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                  New to ADSelfService Plus?