Resolve - Not Close

Resolve - Not Close

Hello

I have just finished an ITIL course.

We were told that incidents should be marked as "Resolved" and then "Closed" in an agreed amount of days (via the automated closed rules).

The actions tab on Service Desk Plus only includes Closed. Is there a way of choosing what is shown?

I want to be able to easily select resolve on the tab, rather than needing to edit the incident and then select the option.

I look forward to your response.

Mark
              New to ADManager Plus?

                New to ADSelfService Plus?