Hi folks!

I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status

Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests be closed once in three days. This is achieved by running a query report in ServiceDesk plus which will return the ids of such requests.These are provided as input to a python script in JSON format.The script then connects to the mail server, sends an email and uses request API to update those requests to the desired status.

Go through the link below and feel free to post your queries as comments.

https://resources.manageengine.com/resources/resource/python-script-to-notify-requesters-about-their-pending-requests-and-accordingly-update-their-status

​I'll be back next week with another useful script!