Script query

Script query

Hi,

I am using a Script to prevent categories from being used by anyone....I added the following Script to apply to anyone who uses the default incident template.

Field & Form Rules > On form Load > Applies to All users > On Create & Edit > On form Load > Execute Script
 $CS.removeOptions("CATEGORY",["Regular Tasks & Checks"]);
 $CS.removeOptions("CATEGORY",["Service Catalog"]); 

This prevents a couple of categories from being selected when a request is created. For some reason our Technicians can't edit the tickets correctly since the change.

Is this because it's applying a control to the editing of tickets ? (And should we change the execution to Create instead)

A
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