I am using a Script to prevent categories from being used by anyone....I added the following Script to apply to anyone who uses the default incident template.
Field & Form Rules > On form Load >
Applies to All users >
On Create & Edit > On form Load > Execute Script
$CS.removeOptions("CATEGORY",["Regular Tasks & Checks"]); $CS.removeOptions("CATEGORY",["Service Catalog"]);
This prevents a couple of categories from being selected when a request is created. For some reason our Technicians can't edit the tickets correctly since the change.
Is this because it's applying a control to the editing of tickets ? (And should we change the execution to Create instead)