Script to "Add New Request"

Script to "Add New Request"

Hello everyone,

I am brand new to scripting in general and am struggling quite a bit with creating a new request based on another request being submitted within Service Desk Plus.

I have a New Hire Request template setup and have a few check boxes for hardware items. I've setup a Field and Form Rule for when the "Laptop" checkbox is checked to execute a script. I would like this script to create a new request based on another template. I am at an utter loss on how to create the script to fulfill my need here. Can anyone shed some light on this please??

I have used multiple sources of information but have not gotten anywhere :( 


The below unfortunately doesn't make any sense to me. I have no clue what a POST attribute is nor where I enter it inside the script. I have also checked out the API Documentation but again I do not follow what needs to be done. 

Thank you for any information you can provide!

Key Points:

  1. The operation name "ADD_REQUEST"  should be sent as a "POST attribute" with key "OPERATION_NAME".

  2. The technician key should be sent as a "POST attribute" with key "TECHNICIAN_KEY".

  3. Input is an XML string sent as a "POST attribute" with key "INPUT_DATA".

Input - Format 1 for Service Request:

 

<Operation>

<Details>

<parameter>

<name>requesttemplate</name>

<value>Request a CRM account</value>

</parameter>

<parameter>

<name>technician</name>

<value>Howard Stern</value>

</parameter>

<parameter>

<name>level</name>

<value>Tier 3</value>

</parameter>

<resources>

<resource>

<title>System Requirements</title>

<parameter>

<name>Choose the desktop model</name>

<value>Dell</value>

</parameter>

<parameter>

<name>Choose the devices required</name>

<value>iPhone</value>

<value>Blackberry</value>

</parameter>

</resource>

<resource>

<title>Additional Requirements</title>

<parameter>

<name>Choose the additional hardware required</name>

<value>Optical Mouse</value>

</parameter>

</resource>

</resources>

<parameter>

<name>editor</name>

<value>administrator</value>

</parameter>

<parameter>

<name>serviceapprovers</name>

<value>administrator</value>

<value>guest</value>

</parameter>

<!--Common Additional Field-->

<parameter>

<name>Employee ID</name>

<value>0217</value>

</parameter>

<!--Service Category Specific Additional Field --!>

<parameter>

<name>RAM Size</name>

<value>8 GB</value>

</parameter>

</Details>

</Operation>
        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial





                            Related Products