Script Update Automatically Status between Dependent SR - Parent Request & Child Request

Script Update Automatically Status between Dependent SR - Parent Request & Child Request

I am looking control status  Status between Dependent  service request where Parent and child  to be updated between each other  automatically and to matched accordingly 

  • for example When Child Set as Under Development - Parent will be Awaiting Development 
  • when Child set as Internal testing Parent Will Be Open 
  • when Parent Set as User Working Child status will be User Working
  • When User Closed Parent Ticket, Child Ticket will be closed.  

so how we can achieve this is essential Status Management between Business Analysis and Developers

Regards,
Ahmad Al Shami

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