We use SD+ as mail ITSM system and encourage colleagues to use it on daily basis. So, in order to promote it more we miss ability to add reference to other IT web-based systems in SD+ menu.

 

You have done recently a change where the user\technician can click on "AD SelfService" button and get moved to your self service system. What about allowing the administrator defining new buttons like this to in-house systems? More, let the administrator to decide if clicking on the button will open the system in new window or open the external web page in <IFRAME> mode within SD+ context.

 

This will be great improvement as our technicians will have all-in-one place without a need for navigating between applications.

 

\Thanks!