Dear Users,
We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6
SDP 7.6 can be downloaded from
http://manageengine.adventnet.com/products/service-desk/download.html .
Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at
http://manageengine.adventnet.com/products/service-desk/service-packs.html
Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying the service pack available at
http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm
WARNING: Please be aware that when you try to install ServiceDesk Plus on an already installed machine, it will uninstall the existing SDP installation and the existing data will be lost. Hence do not install SDP 7.6 in already installed machine.
The list of new features, behavior changes and issues that got fixed in SDP 7.6 is available here
http://www.manageengine.com/products/service-desk/readme-7.6.html
The list of known issues in 7.6 is available here
http://www.manageengine.com/products/service-desk/known-issues.html
Note : Users who have configured Single Sign On (SSO) before 7.6 need to reconfigure it after migrating to 7.6.
Steps to apply the ppm:
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.
In case of any migration failures, you can follow the steps listed in the below link to revert to the earlier version.
http://www.manageengine.com/products/service-desk/upgradefailure.htmlWe really apologize for the delay in SDP 7.6 release and we truly appreciate the support provided by all our customers.
regards,
Shanmugam PL
ServiceDesk Plus
ManageEngine ServiceDesk Plus -
Help Desk Software of your Choice