Hello ManageEngine Support Team,

About a week we have updated our sdp production server to the version 8.3 Build 8312.

Every seems fine, until I tried to update the SLA escalations contact list in the default settings:

 - We receive this error: " No Technician available. Please add."

 All our technicians are uploaded in the default settings, and this always worked since we started to work with sdp since 2012.

In our test server, that we use to test the updates before going to production, with the same settings, same sla to update, the sla escalation contacts are correctly displayed and can be selected.

NOTE: this test server still has the sdp version 8.3.10!!

Please helps us, this is urgent!! Its important that the right people are informed of slas warnings of our customers.

Thank you.

MIGUEL LAMPREIA