Example: New user request. This spawns several Tasks to various techs.
One tech will get the assignment. In the details of the task, the tech has to:
refurbish equipment or issue new
record asset assignment
load O/S
load specialty software
install VPN or other apps as indicated.
Contact user regarding ship/delivery date (especially if sending to another location [we have centralized IT for multiple sites])
etc.
We would like to be able to have these items checked off as completed. We want to avoid missing a step (especially if we have a new tech).
Assigning singular tasks is not an option - too time consuming.
Anyone else have interest?
Cheryl Ankrom Jennmar Corporation