Service Desk Plus MSP Customize Request ID.
Hi!
We have the SDP MSP Build 8310.
I Like to know if exist a form to customize de Incient ID.
Example:
Today, my request ID comence with numbers like 01, 02 etc.
I want to change these ID to "ITX000001, ITX000002...
Well, put a prefix on ID, like example ITX, CIE...etc.
Is possible?
Appreciate any Help!
Att,
Rogerio Paliosa
Interaxa Brazil
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