Issues Fixed in 9003

• SD-46182 : Site Restricted technician have no option to edit/delete his own report.
• SD-52754 : Service Category configured in default template not get updated when request added through Quick Create/Email.
• SD-53480 : When a request is created using servlet API, the provided template is not set in the request created.
• SD-54064 : Spelling mistake in the alert message, when technician login through native app.
• SD-54428 : HTML tags got removed while reply request through REST API.
• SD-54773 : If request subject contains < and > symbol, it is changed to < and > in notification mail
• SD-54848 : When a incident additional field is configured with a default value as 'N/A', while doing inline-block edit in request details page, the value gets disappeared.
• SD-55583 : In new request page, select the Site, Group and Technician. Now if the requester name is selected using the auto complete function, the Site, Group and Technician would be modified based on requester's site. In such case, the Technician listing is not in alphabetical order.
• SD-55139, SD-36909 : In IE 10 Compact view and chrome, the Group names are not sorted alphabetically.
• SD-51987, SD-49322, SD-48476, SD-35158 : When selecting a Category, the Subcategory values are not sorted alphabetically.
• SD-51341 : In new Problem and new Change, when a site is selected, the corresponding Technicians list is not in alphabetical order.
• SD-48459 : In IE 10 normal mode, the Group and Technicians values in the new Request drop down are shown multiple times.
• SD-55670 : If any technician name start with a 'single quote' or other special characters, then while changing the site, the '-- Select Technician --' option is missing from the Technician drop down.
• SD-51595 : 'First response time should be lesser than Dueby time' has been corrected as 'First Response time should be less than Dueby Time'.
• SD-55562 : Notification not sent to assigned Technician for a Service Request, if the Service Request workflow is configured with assign technician on approve is enabled.
• SD-55680 : In some cases, unable to edit support group because of some inconsistencies with the CIID associated with it.
• SD-46049 : Support Group added / updated with description is not shown in SupportGroup List View.
• SD-49491 : Unable to edit Service Request when a asset associated with the Service Request gets deleted.
• SD-54211 : Autofill of Requester names is not working in "Requested By" field of change module and "Reported By" field of Problem module while creating/editing change or problem.
• SD-55716 : Unable to add or modify change template in Professional edition with Change Add On.
• SD-55844 : If "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification is enabled, notification are wrongly sent to approvers of all changes instead of a particular change.
• SD-55745 : In Change module, additional fields with value "N/A" is not shown on inline/spot edit.

Behaviour Changes:

• "Reported By" field of problem module can not be editable in details page. It can be edited through Global Edit as in Requester module.

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team